Medical Equipment Services

IMPROVE CUSTOMER EXPERIENCE BY
OPTIMIZING EQUIPMENT MANAGEMENT

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Who we serve

SERVING MEDICAL TECHNOLOGY COMPANIES TO
ENHANCE CUSTOMER SATISFACTION AND PATIENT CARE

At Trigone Medical, we specialize in after-sales medical equipment servicing. With a vast pool of highly qualified engineers across the globe, we ensure rapid responses, high first-time fix rates, and predictable service costs for improved customer satisfaction.

What we do

COMPREHENSIVE MEDICAL EQUIPMENT SERVICES FOR OPTIMAL PERFORMANCE AND CUSTOMER SATISFACTION

At Trigone Medical, we provide a comprehensive range of services to ensure optimal medical equipment performance. We provide everything you need, from responsive on-site assistance and preventive maintenance to spare parts management and customer satisfaction monitoring.

Additionally, we offer in-depth reporting, project management expertise, seamless installation, and thorough customer training. We also keep your equipment up-to-date with software upgrades and provide prompt corrective maintenance to minimize downtime.

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What we offer

Resources and services to achieve customer satisfaction

On-Site Support

  • Local time
    8:00AM-5:00PM or
  • same day
    8:00AM-9:00PM or
  • weekend & holidays
    8:00AM-5:00PM
  • Dedicated primary and secondary field service engineers per account
  • Repairs
  • Upgrades

Reporting

  • Documentation and reporting of each service delivery
  • Monthly tailored report to manufacturer
  • Quarterly service performance review

Preventative Maintenance

  • Preventative maintenance per factory recommendation

Customer Satisfaction

  • After-visit customer satisfaction survey
  • Quarterly courtesy customer visits
  • Business reviews with customers

Training

  • Customer training
    (end user or biomed engineer)

Warehousing

  • Order in/out
  • Inventory

Deployment

  • Instrument installation,
    de-installation, relocation

Software
Upgrade

  • Software upgrade per
    factory recommendation

Spare Part Management

  • Manage spare parts inventory
  • Monthly report on spare parts utilization

Project Management

  • Launch of new products (sites readiness)
  • Contract renewal

Corrective Maintenance

  • Corrective maintenance per factory recommendation
Our Process

EASY, EFFICIENT AND FAST

01

Needs & Goals Alignment

We conduct meetings to understand your organization’s environment, strategic objectives, needs and area of improvement

02

Solution Design

Based on your needs and goals, we tailor our service offering to meet your objectives

03

Resource Allocation and Readiness

We strategically position engineers near your customers' sites for rapid response, then certify them through product-specific training

04

Implementation

Once certified by your trainers, the engineers are fully dedicated to your organization and ready to perform the services agreed upon

05

Monitoring & Continuous Improvement

We consistently monitor our engineers to ensure continuous improvement to our service delivery. Our reports and observations are shared to ensure full transparency 

Technologies

Our areas of expertise

Medical

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Imaging Diagnostics

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Lab Diagnostics

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Homecare

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Ophthalmology

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